Last updated: 18 August 2026
This privacy policy explains how Swanspool Pavilion collects and uses personal information when you visit our website, contact us, join our mailing list or make an enquiry.
Who we are
Swanspool Pavilion is operated by Side Order Catering. For data-protection enquiries, contact us at hello@swanspoolpavilion.co.uk, telephone 01933 322119, or write to Swanspool Pavilion, Swanspool Parade, Wellingborough, NN8 2BZ.
Information we collect
- Information you provide when contacting us, such as your name, email address, telephone number and enquiry details.
- Information you provide when joining our mailing list, including your email address and consent preferences.
- Technical information about visits to the website, such as device, browser, approximate location, pages viewed and interactions.
- Records needed to manage bookings, catering or venue-related enquiries.
How we use your information
- To respond to enquiries and provide requested information.
- To discuss and administer café, catering, wedding, celebration and corporate enquiries.
- To send opening updates, menus and event news where you have subscribed.
- To operate, secure and improve our website and services.
- To meet legal, accounting and regulatory requirements.
Our lawful bases
Depending on the circumstances, we process information because you have consented, because it is necessary to take steps at your request or perform a contract, because we have a legal obligation, or because it is in our legitimate interests to operate and improve our services without overriding your rights.
Email updates
Our email signup is provided by MailerLite. We use double opt-in so that you must confirm your subscription. You can unsubscribe at any time using the link in an email or by contacting us. MailerLite processes subscriber information on our behalf in accordance with its own privacy and security arrangements.
Analytics and cookies
We use Google Analytics to understand how the website is used. Analytics may collect information through cookies or similar technologies. See our Cookie Policy for more information and available choices.
Who we share information with
We may share information with trusted service providers that help us operate the website, email communications and business systems; with professional advisers; with Wellingborough Town Council where a venue-hire enquiry needs to be handled by the venue owner; or with authorities where required by law. We do not sell personal information.
International transfers
Some technology providers may process information outside the United Kingdom. Where this occurs, we rely on appropriate safeguards required by data-protection law.
How long we keep information
We keep information only for as long as needed for the purpose for which it was collected, including responding to enquiries, managing bookings and meeting legal, tax and accounting obligations. Mailing-list information is kept until you unsubscribe or we determine it is no longer needed.
Your rights
Depending on the circumstances, you may have the right to access, correct or erase your information; restrict or object to its use; receive a portable copy; or withdraw consent. To exercise a right, contact us using the details above. You may also complain to the UK Information Commissioner’s Office at ico.org.uk.
Security and changes
We take reasonable steps to protect personal information, although no internet service is completely secure. We may update this policy when our website, services or legal obligations change. The latest version will appear on this page.